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Troubleshooting: popup not showing and other fixes

If your social proof popup is not showing, check three things in a private browser window: the campaign and the notification are both enabled, the pixel line is on the page, and the widget's trigger and targeting rules match the page and device you are using.

A 60-second checklist

  1. Campaign enabled and notification enabled.
  2. Pixel present in the page source (search for "autosocialproof").
  3. Trigger reachable: a short delay is the easiest to test.
  4. Targeting rules match this URL, device, country and language.
  5. Frequency not already used up ("once per browser" hides it after the first view).
  6. Monthly impressions not exhausted.

Still stuck? Reset your password at the password page or contact support with your website address.

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Questions about this guide

Why is my social proof popup not showing?

Most often the campaign or notification is disabled, the pixel is missing from the page, or the trigger and targeting rules do not match. Check those three first, in a private window.

The pixel is installed but nothing appears.

Open your browser developer tools, Network tab, reload and look for the pixel request to app.autosocialproof.com. If it is missing, the line is not on the page or a cache serves an old version.

It works on desktop but not on mobile.

Check "Display on small screens" in the widget, and that the position is not hidden behind your own fixed elements.

A caching or optimisation plugin broke it.

Exclude the pixel from "delay JavaScript" or "combine scripts" features, then clear the cache.

The recent sales popup shows the same text every time.

No data has arrived yet, so it shows the fallback text. Send a test webhook and check the Data tab.

Variables show up empty.

The field names in your template must match the names received. Compare with the Data tab.

Widgets stopped this month.

You may have reached your monthly impressions. They resume at the next reset or after an upgrade.

The widget shows twice.

The pixel is probably installed twice (theme and tag manager). Remove one.

Exit intent never fires.

It only fires on desktop when the pointer moves toward the browser bar. Use another trigger on mobile.

My site has a Content Security Policy.

Allow app.autosocialproof.com in script-src, connect-src and img-src.

I cannot log in after buying.

Use the one-time login link from the thank-you page, or reset your password with the checkout email.

Email alerts do not arrive.

Confirm the email handler address via its confirmation link, and check spam. Slack, Discord or Telegram handlers are good alternatives.

Stuck on a step? We reply within a business day.

Paste one line, turn on a widget built from real activity, and watch the analytics tell you what works.

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